FREQUENTLY ASKED QUESTIONS

Holiday Shipping Guide:

Thank you for choosing to shop with us this holiday season! To help ensure your items have the best chance of arriving by December 24th, please review the information below when placing your order and selecting a shipping method.

Choosing a shipping method for December 24th delivery:

While shipping couriers cannot guarantee delivery by December 24th, we’ve outlined recommended order-by dates for each shipping option. If you have questions about which method is best for the items in your cart, please feel free to email us at support@clubcandace.com.

Important Dates (Holiday Deadlines to order by):

Standard Flat Rate: December 7th

Fedex Ground: December 10th

2-Day: December 16th

International: December 4th

Thank you again, and happy holidays! - Candace

When can I expect to receive my order?

As of now, our only products are available for pre order and typically ship within 7-15 business days after checkout.

Please refer to the individual product pages of the items you've purchased for detailed delivery/ shipping timeframes.

Should you want to follow up on details regarding your order, please use our contact form

What if I need to modify my order?

If you would like to make changes to your order and it has not been processed, please use our contact form.

Once your order is prepared for shipping, it cannot be modified.

Am I guaranteed to receive my order?

Placing items in your cart does not guarantee that items will not sell out or on reserve.

Once an item has been purchased, you should receive a confirmation email sent to the address provided.

If we are unable to complete your order for any reason, you will be notified as soon as possible.

An item I purchased arrived damaged, what should I do?

Please email us using our contact form as soon as you receive your order and we will do our best to provide you a replacement.

How do I find out when new merch is available?

Feel free to sign up at the bottom of this page by entering your email at the bottom of this page to sign up for our newsletter featuring all Club Candace updates, discounts and new launches!